Questions To Ask A Medical Billing Company

Finding and retaining a qualified billing staff is crucial to a successful medical practice. There are many practices out there that turn to an outsourced medical billing company to alleviate the burden and overhead associated with the billing process. Here are questions to ask a potential service provider:

How long has your company been doing medical claims processing?
Will your system be compatible with the one I currently use or will I need a new one?
What services am I getting for my billing costs?
What reports can I expect to receive?
How will your company handle denied, rejected, or unpaid claims?
Who will be responsible for coding, including verifying the correct usage of modifiers?
Who will take patient phone calls regarding questions on bills?
Who pays for statements?
How many statements do you send to a patient before recommending further action?
Is any work done by third party contractors?

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